Returns & Coverage

Clear options. Simple next steps.

Return options depend on whether Redo Coverage was added at checkout. Customers with Redo Coverage can use the return portal for eligible requests. Customers without coverage are subject to Prop Money’s standard return policy.

With Redo Coverage

If Redo Coverage was added to your order, eligible returns, exchanges, and package protection requests can be submitted through the return portal.

Self-service return portal
Eligible returns and exchanges
Package protection support
Coverage terms apply

Start Return Request

Without Redo Coverage

If Redo Coverage was not added at checkout, your order is reviewed under Prop Money’s standard return policy.

Return approval required
Custom items may be final sale
Used or altered items are not eligible
Shipping delays are not refundable

Contact Support

Final Sale Items

Custom printed products, production-specific orders, altered items, used items, and clearance items are generally final sale unless Prop Money made an error.

Common questions

Do all orders include free returns?

No. Free returns, exchanges, or package protection only apply when Redo Coverage was purchased at checkout and the request qualifies under coverage terms.

What if I did not purchase Redo Coverage?

Your request may still be reviewed, but approval is not guaranteed and Prop Money’s standard return policy applies.

Can I return custom printed products?

Custom printed products are generally final sale unless we made a production error.

What if my package was lost, stolen, or damaged?

If Redo Coverage was purchased, submit a request through the return portal. Without coverage, carrier-confirmed delivery and shipping issues may not be refundable.

How long do I have to request help?

Customers should submit any issue within 3 days of delivery.